Licenses
River Financial Inc. holds licenses in the following U.S. jurisdictions. Additional information on certain state-level licenses may be obtained by accessing the Nationwide Multistate Licensing System (NMLS) Consumer Access website and referencing NMLS ID 1906809.
| Jurisdiction | License | State/Territory Agency |
|---|---|---|
| Alabama | Money Transmission License #862 |
Alabama Securites Commission 445 Dexter Avenue, Suite 12000 Montgomery, AL 36104 |
| Alaska | Alaska Money Transmitter License AKMT-015347 |
Alaska Department of Commerce, Community, and Economic Development Division of Banking & Securities 500 W. Seventh Ave, Suite 1850 Anchorage, AK 99501 |
| Arizona | Money Transmitter, MT-1011101 |
Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 |
| Connecticut | Money Transmitter License, MT-1906809 |
Connecticut Department of Banking 260 Constitution Plaza Hartford, CT 06103-1800 |
| Florida | Money Transmitters Part II, FT230000286 |
Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399 |
| Georgia | Seller of Payment Instruments License, 72631 |
Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565 |
| Idaho | Idaho Money Transmitter License: MTL-291 |
Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83721 |
| Illinois | Transmitter of Money, MT.0000378 |
Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786 |
| Indiana | Indiana Money Transmission License 57396 |
Indiana Department of Financial Institutions Consumer Credit Division 30 South Meridian, Suite 300 Indianapolis, IN 46204 |
| Iowa | Money Services License, 2020-0100 |
State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309 |
| Kansas | Kansas Money Transmitter License, MT.0000175 |
Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603 |
| Louisiana | Louisiana Sale of Checks and Money Transmitters License #1906809 |
Louisiana Office of Financial Institutions Non-Depository Division 8660 United Plaza Blvd., 2nd Floor Baton Rouge, LA 70809 |
| Maine | Money Transmitter License, NMT2070660 |
Bureau of Consumer Credit Protection 35 State House Station Augusta, ME 04333 |
| Michigan | Money Transmitter License, MT0022972 |
Michigan Department of Insurance and Financial Institutions PO Box 30220 Lansing MI 48909-7720 |
| Mississippi | Money Transmitter License, 1906809 |
Mississippi Department of Banking and Consumer Finance Post Office Box 12129 Jackson, MS 39236 |
| Nebraska | Nebraska Money Transmitter License 1906809 |
Nebraska Department of Banking and Finance PO Box 95006 Lincoln, NE 68509 |
| New Mexico | Money Transmitter License |
New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Sante Fe, NM 87505 |
| North Carolina | Money Transmitter License, 191022 |
North Carolina Commissioner of Banks 316 W. Edenton St. Raleigh, NC 27603 |
| North Dakota | North Dakota Money Transmitter License, MT103648 |
North Dakota Department of Financial Institutions Division of Banking 2000 Schafer Street, Suite G Bismark, ND 58501 |
| Ohio | Money Transmitter License, OHMT200 |
Ohio Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215 |
| Oregon | Money Transmitter License #1906809 |
Oregon Department of Consumer & Business Services Division of Financial Regulation 350 Winter Street NE, Rm 410 Salem, OR 97301-3881 |
| Puerto Rico | Money Transmitter License: TM-145 |
Puerto Rico Bureau of Financial Institutions PO Box 11855 San Juan, PR 00910-3855 |
| Rhode Island | Currency Transmitter, 20214233CT |
Department of Business Regulation 1511 Pontiac Ave Cranston, RI 02920 |
| South Dakota | Money Transmitter License, MT.2200 |
South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501 |
| Vermont | Money Transmitter, 100-161 |
Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620 |
| Washington | Money Transmitter License, 550-MT-125420 |
State of Washington - Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501 |
| Washington D.C. | Money Transmitter License MTR1906809 |
District of Columbia Department of Insurance Securities and Banking Bureau 1050 First Street NE, Suite 801 Washington, DC 20002 |
| West Virginia | WVMT-1906809 |
West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302-3542 |
Disclosures
Alaska Disclosure
For Alaska Residents Only:
If your issue is unresolved by River Financial Inc. (888) 801-2586 , please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Florida Disclosure
NOTICE: By the Florida Office of Financial Regulation
BY GRANTING RIVER FINANCIAL A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
- U.S. currency is legal tender backed by the U.S. government.
- Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
- The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
- Holding digital and virtual currencies carries exchange rate and other types of risk.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact the River Financial client services team at https://river.com/support or (888) 801-2586.
Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about River Financial Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).
Hawaii Disclosure
River Financial Inc. is providing services to you as a participant in a special Hawaii project which ends on June 30, 2024. At the end of the project term, River Financial Inc. may not be required to maintain a money transmitter license in Hawaii. Additional information is available at https://cca.hawaii.gov/dfi/dcil-faq-consumers/.
Hawaii customers who choose to open accounts with River Financial Inc. are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.
Illinois Disclosure
Illinois Residents may contact the Illinois Department of Financial & Professional Regulation with any unresolved questions or complaints about River Financial Inc. at (888) 473-4858.
Indiana Disclosure
River Financial Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
Minnesota Disclosure
If you have a complaint, or wish to report fraud or suspected fraud, please first contact support@river.com.
To make a complaint, please make a call contacting the following:
Minnesota Department of Commerce
85 8th Place East, Suite 208
Saint Paul, MN 55101
(Local) 651-539-1500
(Complaints) 651-539-1600
Texas Disclosure
If you have a complaint, first contact River Financial Inc. customer support at support@river.com or (888) 801-2586 (toll-free).
If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554
(toll free)
www.dob.texas.gov
Washington Disclosure
- Fraudulent transactions may result in the loss of your money with no recourse.
- Fees are shown separately from bitcoin price. A copy of our fee schedule is here.
- Your bitcoin is not FDIC or SIPC insured.
- Bitcoin transactions are irrevocable and irreversible.
- River Financial is not responsible for any unauthorized, mistaken, or accidental transfers. Should you discover an improper transaction, River may take reasonable steps to reverse the transaction, subject to the Terms of Service, but River is not obligated to take any action, and such actions may be unavailable. All transactions and all platform activity are subject to the Terms of Service.
- As with all electronic transactions, there may be a risk of fraud, cyber attack, or theft. Please do not transmit personal information or money to unknown persons.
If you have a complaint, first contact the Client Services team at https://river.com/support or 1 (888) 801-2586, and if you still have an unresolved complaint regarding the company's money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax:
https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov