Licenses

Alaska Disclosure

Please note that this license does not cover the transmission of virtual currency.

For Alaska Residents Only:

If your issue is unresolved by River Financial Inc. (888) 801-2586 , please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Florida Disclosure

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING RIVER FINANCIAL A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

• U.S. currency is legal tender backed by the U.S. government.
• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
• Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the River Financial client services team at https://river.com/support or (888) 801-2586.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about River Financial Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Hawaii Disclosure

River Financial Inc. is providing services to you as a participant in a special Hawaii project which ends on June 30, 2024. At the end of the project term, River Financial Inc. may be required to close all accounts for Hawaii customers and cease operations. River Financial Inc. will notify Hawaii customers in advance if accounts must be closed.

Hawaii customers who choose to open accounts with River Financial Inc. are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.

Illinois Disclosure

Illinois Residents may contact the Illinois Department of Financial & Professional Regulation with any unresolved questions or complaints about River Financial Inc. at (888) 473-4858.

Indiana Disclosure

River Financial Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Washington Disclosure

If you have a complaint, first contact the Client Services team at https://river.com/support or 1 (888) 801-2586, and if you still have an unresolved complaint regarding the company's money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov