Licenses

Disclosures

Alaska Disclosure

For Alaska Residents Only:

If your issue is unresolved by River Financial Inc. (888) 801-2586 , please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Florida Disclosure

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING RIVER FINANCIAL A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

• U.S. currency is legal tender backed by the U.S. government.
• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
• Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the River Financial client services team at https://river.com/support or (888) 801-2586.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about River Financial Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Hawaii Disclosure

River Financial Inc. is providing services to you as a participant in a special Hawaii project which ends on June 30, 2024. At the end of the project term, River Financial Inc. may not be required to maintain a money transmitter license in Hawaii. Additional information is available at https://cca.hawaii.gov/dfi/dcil-faq-consumers/.

Hawaii customers who choose to open accounts with River Financial Inc. are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.

Illinois Disclosure

Illinois Residents may contact the Illinois Department of Financial & Professional Regulation with any unresolved questions or complaints about River Financial Inc. at (888) 473-4858.

Indiana Disclosure

River Financial Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Maryland Disclosure

If you have a complaint, please contact River Financial Inc. at support@river.com or (888) 801-2586. If you still have an unresolved complaint, you may file it by contacting the Maryland Department of Labor, Office of Financial Regulation.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding River Financial Inc. (NMLS ID: 1906809) by contacting the Commissioner's office at:
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
(888) 784-0136

Minnesota Disclosure

If you have a complaint, or wish to report fraud or suspected fraud, please first contact support@river.com.

To make a complaint, please make a call contacting the following:
Minnesota Department of Commerce
85 8th Place East, Suite 208
Saint Paul, MN 55101
(Local) 651-539-1500
(Complaints) 651-539-1600

Texas Disclosure

If you have a complaint, first contact River Financial Inc. customer support at support@river.com or (888) 801-2586 (toll-free).

If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)
www.dob.texas.gov

Washington Disclosure

• Fraudulent transactions may result in the loss of your money with no recourse.
• Fees are shown separately from bitcoin price. A copy of our fee schedule is here.
• Your bitcoin is not FDIC or SIPC insured.
• Bitcoin transactions are irrevocable and irreversible.
• River Financial is not responsible for any unauthorized, mistaken, or accidental transfers. Should you discover an improper transaction, River may take reasonable steps to reverse the transaction, subject to the Terms of Service, but River is not obligated to take any action, and such actions may be unavailable. All transactions and all platform activity are subject to the Terms of Service.
• As with all electronic transactions, there may be a risk of fraud, cyber attack, or theft. Please do not transmit personal information or money to unknown persons.

If you have a complaint, first contact the Client Services team at https://river.com/support or 1 (888) 801-2586, and if you still have an unresolved complaint regarding the company's money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov