Knowledge Base

Knowledge Base / Security & Privacy

Security & Privacy

How can I disclose a security vulnerability to River?

At River Financial, we consider the security of our systems a top priority. But no matter how much effort we put into system security, we recognize that there may still be vulnerabilities present.

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Why does River require my personal information to sign up?

As a regulated financial institution, federal law requires us to collect certain information and verify the identity of all of our clients when creating an account.

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How do I recover my account if I lost my multi-factor authentication device?

If you have lost your multi-factor authentication (MFA) device, please email immediately and we will guide you through the process of recovering your account.

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