Knowledge Base
Knowledge Base
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Security & Privacy
Security & Privacy
How can I disclose a security vulnerability to River?
At River Financial, we consider the security of our systems a top priority. But no matter how much effort we put into system security, we recognize that there may still be vulnerabilities present.
Why does River require my personal information to sign up?
As a regulated financial institution, federal law requires us to collect certain information and verify the identity of all of our clients when creating an account.
How do I recover my account if I lost my multi-factor authentication device?
If you have lost your multi-factor authentication (MFA) device, please email support@river.com immediately and we will guide you through the process of recovering your account.